1. General Provisions

1.1. The Buyer has the right to withdraw from a remote purchase-sale agreement within 14 calendar days from the date of receipt of the goods, without providing a reason for the return, except for exceptions provided by legal acts.

1.2. The returned item must be undamaged and must not have lost its merchantable appearance. The Buyer is liable for any decrease in the value of the item resulting from actions that were not necessary to determine the nature, characteristics, and functioning of the item.

1.3. The Buyer must possess a document confirming the purchase from Noeva or other proof of purchase.

2. Returning Cosmetic Products

2.1. Due to hygiene and health protection reasons, cosmetic products whose protective packaging, film, seal, or other hygiene-ensuring protection has been damaged after delivery cannot be returned using the 14-day right of withdrawal, where the exception provided by legal acts applies.

2.2. Before opening or testing the product, please ensure that you have chosen the correct item.

3. Return Procedure

3.1. To exercise the right to withdraw from the agreement, please inform us by email at info@noeva.lt within 14 days of receiving the item.

3.2. In the email, please include the order number, your full name, and the item you wish to return.

3.3. Once we receive your notice, we will provide information on where and how to send the returned item.

3.4. After notifying about the withdrawal from the agreement, the Buyer must send or hand over the item to the seller no later than 14 days from the date of notifying about the withdrawal.

4. Return Costs

4.1. Shipping costs for the return of high-quality items are paid by the Buyer.

4.2. If the delivered item is of poor quality, damaged, or the incorrect item was delivered, reasonable return costs are paid by the Seller.

5. Refund

5.1. Upon proper withdrawal from the remote agreement, the Buyer shall be refunded the amount paid for the item and the delivery costs provided for by legal acts.

5.2. If the Buyer chose a more expensive delivery method than the cheapest standard delivery method offered by the Seller, additional costs resulting from such a choice are not refunded.

5.3. Money is refunded using the same payment method used for the initial payment, unless otherwise explicitly agreed with the Buyer.

5.4. The Seller refunds the paid amounts no later than 14 days from the receipt of the notice of withdrawal, but the refund may be withheld until the returned item is received or the Buyer provides proof of its shipment.

6. Defective or Incorrectly Delivered Items

6.1. If you received a damaged, defective, or incorrect item, please contact us by email at info@noeva.lt.

6.2. In the email, indicate the order number, a description of the situation, and, if possible, attach photos of the item and the shipping package.

7. Promotional Items

7.1. Items purchased during a promotion or sale are subject to the same return and other consumer rights as items purchased at the regular price, except for exceptions provided by legal acts.

8. Contacts

8.1. For all questions related to the return of goods, you may contact us by email at info@noeva.lt.